NSAR recently received full marks in an audit of its quality assurance services by BSI (the British Standards Institution).
The NSAR Quality Assurance team assesses the quality of compliance, delivery and premises for regulatory training across the UK – measuring against industry standards, rules and requirements.
Our quality assurance process is subject to its own industry standard. The process was recently audited by BSI, the UK’s national standards body. BSI’s role is to help improve the quality and safety of products, services and systems by enabling the creation of standards and encouraging their use.
BSI conducted a desktop review and observed an NSAR quality assurance visit, including observing the closing meeting and interrogating the supporting processes. NSAR’s quality assurance process received marks of 100 per cent across all four sections of the audit.
The auditors made many positive observations during the assessment, including:
- “Excellent communications with the Training Provider during the planning, execution and follow-up phases of the assessment.”
- “Well-developed competency, mentoring and skills transfer processes – seen as a clear strength and marketplace differentiator.”
- “Overall, a very effective assessment which was engaging and informative in the delivery of potential improvements to the Provider processes and delivery of training.”
NSAR has achieved similarly high BSI audit results in the past – proving the long-term excellence of our quality assurance services. NSAR-assured training programmes, and corresponding Rail Training Assurance Scheme (RTAS) scores, help the industry buy training with confidence and support the safety of rail workers and railways.
NSAR Chief Executive Neil Robertson says: “The outcome of the audit reflects the outstanding work done by our Quality Assurance team to collaborate with training providers and assess their programmes – ensuring a high quality of training programmes in the rail industry.”