NSAR has been recognised by BSI as meeting the international standard ISO 19011, scoring top marks in all categories with a compliance rating of 100%. This is a major achievement for NSAR which has a pivotal role in assuring the quality of training and assessment provision of over 100 providers that operate under the Rail Training Assurance Scheme (RTAS). NSAR audits and measures the level of quality delivered by training and assessment providers against Network Rail standards, the RTAS Rules and the Rail Industry’s continuous improvement and strategic development requirements.
The 2-day audit by BSI at NSAR included a review of all of NSAR’s quality assurance processes and the observation of a provider being audited. NSAR had to evidence that it had the right processes in place for the preparation and delivery of audits, as well as processes to evaluate the competence and selection of its own Quality Assurance team.
The BSI auditors noted in their report the excellent communications by NSAR with Providers during the planning, execution and follow-up phases of the audit, that assessment techniques were positive and consistent and the professionalism of the NSAR Quality Assurance team.
Neil Robertson, CEO of NSAR said: “Attaining ISO19011 is a huge step forward for NSAR and demonstrates clearly to the market NSAR’s competence and expertise in the field of quality assurance auditing.
Dyan Crowther, CEO of HS1 and Chair of NSAR said: “It is vital that for the safe operation of the railway that standards of training and assessment provision are of the highest quality, in achieving ISO 19011 NSAR is showing the industry’s commitment to making this happen.”