TransPennine Express introduces brand new Express Help Points

TransPennine Express (TPE) in partnership with Everdelta, is the first UK train company to introduce brand new Express Help Points and video calling at stations, benefiting rail customers across the North of England.

Featuring modern technology, the Express Help Points allow customers to use their mobile phones to instantly connect with a friendly member of the TPE team – even when at an unstaffed station.

A reminder that NSAR has published  paper “Why rail needs to embrace digital technology” which looks at the introduction of digital technology to support productivity gains, and its effect on the skills needed in the workforce and much more.

To download the report, click here.

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