Congrats to Heathrow Express on winning three awards at the UK Employee Experience Awards 2021! The rail operator have won the Gold Award for Employee Experience in a Crisis – Staying Connected:the Gold Award for Employee Training and Development – Continuous Learning and the Silver award for Use of Digital Technologies and Transformation.
Whilst Heathrow Express maintained a service throughout the duration of the COVID-19 pandemic, it also faced the lowest passenger numbers on record. The fastest route from London to Heathrow also supports Heathrow in providing the best airport service in the world.
As a result of the pandemic, it restructured the business to both futureproof and differentiate the brand and transform employee and customer experiences.