By the end of 2021, almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in the Office of Rail and Road’s (ORR) Accessible Travel Policy (ATP) Guidance.
The rail regulator welcomed this progress made by all 24 train and station operators in its review of ATP commitments. Despite the challenges of Covid-19, most operators are broadly on track to meet their commitments by the end of July.