Transpennine Express is the first UK train company to introduce WhatsApp for customers. The new customer service channel, which is now live will give customers another way to get in touch whether it’s checking which type of ticket to buy or when the next train to their destination is.
NSAR is aware that the introduction of new digital technologies will be integral to the future of rail and people will need the right skills to adapt. That is why NSAR now provides external quality assurance across 13 digital apprenticeship standards. The EQA service ensures that the end-point assessments are compliant and comparable and consistent across end-point assessment organisations.
To find out more about NSAR DIGITAL EQA click here.