ORR warns train operators to do more to provide adequate timetable information

The Office of Rail and Road (ORR) has warned train operators that further action is needed to fulfil their obligations of providing passengers with adequate timetable information.

Industry code says timetables should be confirmed 12 weeks in advance of service, allowing passengers to plan ahead and to make informed choices on where and when to travel.

Currently, timetables cannot be confirmed as far ahead as usual, due to the impact of Covid-19.  Although journey planners continue to show 12 weeks of timetables, not all the times are correct with some changes only being shown a few weeks in advance.