ORR publish guidance to support older and disabled passengers

The Office of Rail and Road (ORR) has published its new Accessible Travel Policy (ATP) guidance for train and station operators which they say will lead to older and disabled passengers being able to travel by rail with greater confidence.

There were almost 1.3 million journeys in 2018-19 with booked assistance for passengers, an increase of 2% on the previous year. Data showed most passengers were satisfied with the service they received.

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