Digital rail developments need digital know-how

Thousands more train passengers will be able to wave goodbye to their orange tickets this month as train companies make smart tickets more widely available with the roll out of new technology across the network.

Following recent upgrades, passengers travelling from all major stations across Britain including Waterloo, Brighton, Gatwick Airport, Edinburgh Waverley and Glasgow Central are now able to go paperless, buying smart tickets more quickly and easily online or via their smartphones to store on their handset or a smartcard. After further installation of readers at stations around the country and software updates due at the end of this month, we expect nine in 10 tickets to be available for sale to customers as smart tickets.

The increased availability of smart tickets is already benefitting passenger by:

  • saving time as they can buy online from anywhere and can skip queues at ticket machines, with 22% of journeys in 2018 made on tickets bought online, up from 7% in 2013.
  • allowing them to go paperless, ending the days of lost tickets with passes stored securely on a phone or a card. It’s also forest friendly, with the equivalent of almost 1,200 km or the distance from London to Edinburgh and back in traditional orange paper tickets saved in the first two months of this year alone.
  • connecting information about their journey to a personal account, enabling ‘one click compensation’ as already available on some operators, so it’s simple and easy for customers to claim compensation as train companies and Network Rail work together to improve punctuality.

NSAR is aware that new digital technologies will be integral to the future of rail and people will need the right skills to adapt. That is why NSAR now provides external quality assurance across 13 digital apprenticeship standards. The EQA service ensures that the end-point assessments are compliant and comparable and consistent across end-point assessment organisations.

To find out more about  NSAR DIGITAL EQA click here.

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